R8IT Support
How can we help?
Need a hand with R8IT?
Whether you're setting up your first list, inviting friends or troubleshooting a rating that won't sync, we're here to help.
Find an answer below or send us a message.
Frequently asked questions
Getting started
What is R8IT?
R8IT is an app for rating, reviewing and organising just about anything. Create lists of your favourite places, products, experiences and discoveries, add your own ratings and reviews, and share recommendations with others.
Is R8IT free?
Yes. R8IT V1 is free to use. There are currently no paid subscription packages.
How do I create an account?
Open the R8IT app and follow the sign-up instructions. You can use Sign in with Apple or the supported email sign-up option.
Lists and ratings
How do I create a list?
Open the Lists section of the app and choose the option to create a new list. Give it a name, choose your preferred settings and start adding entries.
Can I rate different things using different criteria?
Yes. Lists can use rating criteria that help you evaluate the things within them. For example, a restaurant list might use Food, Service and Atmosphere.
Can other people rate the same entry?
Yes, where they have the appropriate access. R8IT supports individual ratings and reviews from multiple users.
Can I add photos?
Yes. You can add photos to supported entries while connected to the internet. Offline photo uploading is not available in V1.
Sharing and collaboration
Can I share my lists?
Yes. Depending on the list's visibility settings, you can share public lists and invite others to collaborate.
Can I keep a list private?
Yes. Use the available privacy and visibility settings to control access.
How do I invite someone to collaborate?
Open the relevant list and use its sharing or collaboration controls. Follow the instructions to invite another person.
Why isn't my invitation working?
Check that the invitation link is correct, that you're signed into the intended account and that the invitation is still valid.
If it still doesn't work, contact support and include the approximate time and the list involved. Do not send passwords or authentication tokens.
Offline and syncing
Can I use R8IT without internet access?
Yes. R8IT supports offline access and editing for certain account-owned lists, entries, ratings and criteria.
Some features, including photo uploads, map searches and discovery, require a connection.
What happens to changes I make offline?
Supported changes are saved locally and queued for synchronisation when your device reconnects.
Why does a change say Pending Sync?
The change has been saved on your device but has not yet been confirmed by the server.
Connect to the internet and allow the app to synchronise.
What does Needs Attention mean?
A pending change may require your review because of a conflict or another issue.
Open the relevant item and follow the available review or retry instructions.
Will I lose offline changes if I uninstall R8IT?
Unsynchronised changes may be lost if you uninstall the app or remove its local data.
Make sure important changes have completed synchronisation before uninstalling, signing out or changing devices.
Account and privacy
How do I edit my profile?
Open your profile or account settings in the app to update the supported profile details.
How do I delete my account?
You can request account deletion by contacting us through the support form below.
Choose "Account deletion" and, where possible, provide the email address associated with your account.
We may ask you to verify ownership before processing the request.
An in-app deletion option is being developed.
How do I request a copy of my data?
Select "Privacy or data request" in the support form, or contact our privacy email address.
Where can I read the Privacy Policy?
Reporting and safety
How do I report inappropriate content or another user?
Use the support form and select "Report content or user".
Include the relevant list, profile or content link, and a brief description of the concern.
Please do not include unnecessary personal or sensitive information.
How do I report a technical bug?
Choose "Bug or technical issue" in the support form. Describe what happened, what you expected and the steps that led to the issue.
Your device model and iOS version may help us investigate.
Request account deletion
If you'd like to delete your R8IT account, we're here to help.
Submit an account deletion request using the support form and select "Account deletion".
Please provide the email address associated with your account where possible.
We may need to verify that you own the account before processing the request.
Deleting an account may remove access to lists, ratings, reviews, photos and other account-related information.
Collaborative content may require special handling to protect other users' independently created contributions.
See our Privacy Policy for more information about deletion and data retention.
Report content or a user
R8IT should be a place for useful, genuine recommendations.
If you come across content that is abusive, threatening, discriminatory, misleading, unlawful or otherwise inappropriate, please let us know.
Use the support form and select "Report content or user".
Include the relevant content link and a brief explanation so we can investigate.
For emergencies or immediate threats, contact local emergency services.
Still need help?
Tell us what's happening and we'll look into it.
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